Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


May 12, 2023

1  out of  5 rating by Sam
"I was with this company for many years for my business. My ex was in charge of our payments. However when we parted ways she stopped all payments and never told me. I called to get reinstated and I was told that I would not be able to continue because I need to show 3 consecutive years insured. I was with State Farm 11 years. There is no loyalty with this company. Now it is not entirely their fault but my issue is that after so many years they basically say goodbye you do not matter. They made a lot of money from me so I guess i am not good anymore. Do yourself a favor. Do not go here. You will not matter. Update: I have a TBI Traumatic Brain Injury. I have to adk questions to understand. The guy hung up on me and when I tried to call back they did not answer. These people are not good. Run away from here. May 12. Today."

Hunter Smith

April 22, 2023

1  out of  5 rating by Hunter Smith
"Beware of this office the reviews of never hearing from Matt and the unprofessional attitude of Bree (his wife) are 100% on point I wish I would’ve seen this before. The agent Bree Buckles-Keim was consistently rude talking over the my partner and I explaining how it was our fault when she was the one that provided the guidance to the process. Confrontational and rude, I know it’s State Farm and national maybe just try a different office location. We have had no issues until we were met with much hostility from Bree. In a customer service position she had no want or need to assist with the process. Not to mention once I voiced my displeasure with her inappropriate behavior and attitude she will no longer answer the phone to complete the process so we can cut ties. Completely unprofessional and borderline incompetent. Honestly never leave reviews but this is just sad and the corporate needs to take action against this office and the disrespectful behavior towards customers. No problem taking the money every month but when it comes to solving your issues, radio silence will be reaching out to corporate. I’m sure she will post a snarky response about how she tried to help. This is completely fabricated and untrue we were only met with hostility and you can see from many other reviews. If you want to make your life easier go elsewhere. Edit: Her response references no apologies for her crude and inappropriate behavior… a formal complaint has been filed with the BBB and the State Farm corporate office. As I said before do not take her false online persona as helpful, she is far from it and her husband who is your actual “agent” is completely absent from emails, in person, and the phone. Update: the form that was “promised” has still not been delivered. They still will not answer voicemails or emails. So unprofessional."

Patricia Trujillo

October 18, 2022

1  out of  5 rating by Patricia Trujillo
"This office NEEDS to be SHUT DOWN! Matt and his wife Brie are so incompetent! No one ever knows what is going on. They made a mess out of my policy costing me over a thousand in penalties then Matt went missing in action and wouldn’t answer or give face. Their front office staff told me to have my account transferred to another agent because they are terrible! That I am not the only person they have tremendously dropped the ball on”. Their exact words were “Run while you can!”. Beware of this Office!!"

Russell Schwartz

October 14, 2022

1  out of  5 rating by Russell Schwartz
"Unprofessional, scammers, no courtesy, unhelpful, does not listen to customer and does not take the time to listen to do things correctly to solve the problem correctly."

Addis Eshetu

September 20, 2022

1  out of  5 rating by Addis Eshetu
"Worst customer service"

Amanda Poole

May 7, 2022

5  out of  5 rating by Amanda Poole
"I've been with this same agent for over 11yrs now...the customer service is outstanding, along with the immediate service n help u get with ur auto claims..."

andrew vargas

October 28, 2021

5  out of  5 rating by andrew vargas
"Can’t say enough how great this office is! Marlynne was my agent she was amazing helped me get a better insurance rate waaaaay cheaper than my previous insurance and set me up with life insurance worked with my schedule and friendly. I have recommended to everyone I know. Gieco has the gecko, progressive has flow but forget about them cause State Farm got Marylnne she hooked ya boy up!"

Dev Pichardo

October 28, 2021

5  out of  5 rating by Dev Pichardo
"I have received the best customer service here, spoke with Marlynne who was very professional, informative and soo friendly ! If you’re looking for a State Farm agency that is genuine and will give you the best quote, I definitely recommend !"

thepielover lol

August 13, 2021

5  out of  5 rating by thepielover lol
"Matt Keim State Farm agency is the best! The professionalism that everyone has is outstanding and they are all very knowledgeable! I came in asking about life insurance and each of my questions got answered and simplified in a way I can understand! Keep up with the outstanding work"

Marco Goyri

August 13, 2021

5  out of  5 rating by Marco Goyri
"I went in to get a quote for my vehicle. A lovely agent by the name of Marly provided me with excellent customer service. Definitely recommend this place. It's very friendly and professional."

debbie diaz

August 13, 2021

5  out of  5 rating by debbie diaz
"i just recently purchased a new home with my wife here in vegas! it’s our first home so we’re pretty excited and of course new home means new insurance! wow what breath of fresh air such an easy process from the quote i received and one of the agents melissa was so great! all my questions answered and super friendly i just had to make a review about it!"

Tony Joseph

May 12, 2021

5  out of  5 rating by Tony Joseph
"This office is pretty much as all the State Farm offices I've dealt with through the years, top notch. Everyone is so very polite, especially the woman that has been assisting me; Abigale."

Daquan Joseph

April 1, 2021

5  out of  5 rating by Daquan Joseph
"Marly is my agent and she was a tremendous help with figuring out what type of life insurance coverage someone like me should carry. We were able to find a great policy that gives me my money back and have my daughter properly protected if I was no longer here."

Soji Adeniji-Adele

March 31, 2021

5  out of  5 rating by Soji Adeniji-Adele
"Marlynne Pichardo was extremely helpful with answering all of my questions regarding a move out of state. She helped me find an agent in my new area and made the whole process seamless. Thank you Marly"

Jesse Castaneda

March 31, 2021

5  out of  5 rating by Jesse Castaneda
"Marly is the best salesperson I've encountered. Not only did she save me a lot on my renters and life, she made the whole process so quick and easy. She was definitely very friendly but still professional. She answered all the questions I had about the process and making sure I had the coverage i need for a great price. Once I get a car I'm definitely going to give Marly a call."

Claudia Pichardo

March 30, 2021

5  out of  5 rating by Claudia Pichardo
"Marlynne was my Represenative who Literally helped me out from start to finish, making sure i understood my Life Insurance Policy, to ensure that my family and my daughter would not have to worry In case of anything. she was very thorough with all the information and fees if there was any additional. She unlike others that were in contact with me made me very comfortable and confident in going with Statefarm for this coverage. Will definitely recommend going through them for any INSURANCE COVERAGE !"

Oscar Pelayo

December 31, 2020

5  out of  5 rating by Oscar Pelayo
"Helpful Staff, got me a solid deal for my auto insurance!"

Hazel Alejandro

December 30, 2020

5  out of  5 rating by Hazel Alejandro
"The service here was so, so wonderful! I had no idea where to start seeing this was my first time getting car insurance, but Melissa helped answer a lot of questions I had. She was professional, patient, and super nice! 100% recommend!"

Joe Ponticello

December 28, 2020

5  out of  5 rating by Joe Ponticello
"The staff is always willing to work with us regarding our policies. There have been times this yr we have needed assistance with our bills and the entire staff is so understanding and really care about us. They always go above and beyond."

Victor Yun

December 19, 2020

5  out of  5 rating by Victor Yun
"I've been with Matt Keim since I moved to Las Vegas and him and his team have been absolutely terrific! Professional, responsive, and great to have as my insurance agent. I have all my businesses, real estate ventures, and my auto and life insurance through Matt and I'm glad I do."

anel pelayo

December 17, 2020

5  out of  5 rating by anel pelayo
"Very Nice office. Melissa and the guy upfront have been extremely helpful! Highly recommend this place!"

Veronica Jimenez

December 17, 2020

5  out of  5 rating by Veronica Jimenez
"(Translated by Google) This office is excellent I have no complaints. All the people are friendly, professional, and very knowledgeable about their work. If you have questions, ask for Abigail, Sirena, or Roxanna, they will speak clearly and explain everything in detail. I am very happy with the office of Matt Keim, do not hesitate to speak to this office. They are the best. (Original) Está oficina es excelente no tengo ninguna queja. Todas las personas son amables, profesionales, y tienen mucho conocimiento sobre su trabajo. Si tienen preguntas pregunten por Abigail, Sirena, o Roxanna te hablarán con claridad y te explicaran todo con detallé. Estoy muy contenta con la oficina de Matt Keim, no duden en hablar a esta oficina. Son los mejores."

David Arriaga

December 16, 2020

5  out of  5 rating by David Arriaga
"I can honestly say this is the best agent in town, his staff is always friendly and happy to help. But, they're super knowledgeable. Sirena, Abigail, Roxanna and Melissa are the best I've had zero complaints or issues since I switched over to State Farm or better said Matt Keim office. They Rock."

Carla Short

December 15, 2020

5  out of  5 rating by Carla Short
"Worked with Susie Muldrew and had a wonderful experience (again). The entire staff is kind, patient, and knowledgeable. Highly recommend this State Farm office."

eder garcia

December 4, 2020

5  out of  5 rating by eder garcia
"Ive been a customer of this office for almost 6 years and I have had a great customer service and the treat you great like a family. Really recommend this office."